Policies

Turnaround time for made to order items is approximately 3 weeks from time of purchase.  This will vary due to seasons and volume of orders.  Custom doll production time is different and will be discussed through email.

All in stock items will be shipped within 1-2 business days.


I ship via USPS. Please make sure that your address is correct at checkout. I do not purchase insurance, but it is highly suggested that the customer purchase postal insurance on their items. That way if it is lost in the mail, one can get their money back though USPS. If you would like to purchase insurance for your package - please contact me prior to purchase to arrange this.


I always use free delivery confirmation which will enable you to track your package. Available in the USA only. Your confirmation will be emailed to you via USPS when the shipping label is created. 

Insurance is highly recommended as I cannot be responsible for the items once they have left my hands. I can't take responsibility for lost or stolen packages. 

Please understand that as a small business with hand made items (not manufactured in bulk) I cannot absorb the costs of lost or stolen merchandise. 



The shipping fees in each listing include the mailing fee and packaging materials. 


International orders take about 7-20 days to reach destination.

US customers can look forward to receiving the package within 2-5 days after shipping; ask about expediting your order if needed sooner.


Please contact me with any custom order requests.  Custom orders are priced accordingly and cannot be returned or exchanged.


All of my items are handmade, and because of the nature of my items, are non returnable.  If you have any issues with your order upon receipt, please contact me.